Purchase Option Cancellation Policy - Asian Beauty Trade

Effective date: From February 1, 2024, until further notice

At Asian Beauty Trade, we understand that unforeseen circumstances may arise that require the cancellation of purchase options. Below, we detail our policy regarding this:

1. Order Cancellation:

1.1 Cancellation by the Customer:
- Customers have the right to cancel a purchase option within 24 hours of the purchase date.
- To cancel, the customer must contact us via email at info@asianbeautytrade.com, providing the order number and the reason for the cancellation.

1.2 Cancellation by Asian Beauty Trade:
- We reserve the right to cancel a purchase option in situations such as out-of-stock products, pricing errors, or any other circumstance that affects the execution of the transaction.
- In the event of cancellation on our part, the customer will be notified and the total amount paid will be refunded.

 

2. Refund Process:

2.1 Full Refunds:

- Full refunds will be processed for purchase options cancelled within the specified timeframe.

- By default, refunds will be issued in the form of store credit, so that the customer can use the amount for future purchases at Asian Beauty Trade.

- In the event that the customer prefers to receive the refund via the same payment method used for the purchase, they must expressly request it from our team.

2.2 Partial Refunds:

- In exceptional cases, partial refunds may be offered, depending on the circumstances of the cancellation, the status of the order, and the products affected.

- These partial refunds will be issued by default in the form of store credit, unless the customer expressly requests the refund via the same payment method used for the purchase and such option is applicable according to the circumstances of the case.

2.3 Store Credit:

- Store credit may be used for future purchases made at Asian Beauty Trade.

- Store credit is non-transferable and must be used exclusively in our online store.

 

3. Changes and Modifications:

3.1 Order Modifications:
- Modifications to a purchase option, such as changes to the shipping address or adjustments to the selected products, must be requested before the purchase option is processed and shipped.

3.2 Changes after Processing:
- Once the purchase option has been processed and shipped, no changes or cancellations will be accepted.

4. Contact:

To request the cancellation of a purchase option or to make related inquiries, please contact us at info@asianbeautytrade.com.